At Mindstream, our client focus and our collaborative business experience is at the heart of how we work with our clients. Client satisfaction and their appreciation of the value we bring to help make their business successful and sustainable is essential to the future of our business. Our client relationship management process is a key factor in sustaining our strong client relationships.
Regardless of the type of initiative we are engaged to undertake, our aim is to deliver our service ‘On Time and Above Client Expectation’ with confidence in value received. Our clients are asked early in the engagement to indicate their primary expectations from our services based upon relevant indicators related to the type of service we are providing, the nature of our working relationship, knowledge sharing and qualitative factors.
This process ensures that we understand our clients’ goals and objectives; it provides constructive feedback throughout the relationship.